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Using Our Service: Buying from Japan

(Terms & Conditions)

Welcome!

Thank you for choosing our service ("Buy From Japan, by jajapan service") to help you purchase items from Japan. These terms explain how our service works and what to expect. Reading and agreeing to these terms helps us provide a smooth and efficient service for everyone.

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  • Agreement: By using our service, you agree to these terms. If you do not agree, please refrain from using our service.

  • Changes: Please note that we may update these rules occasionally. The terms in effect when you place your order will apply.

1. Placing Your Order

  1. Provide Links: We purchase items based only on the specific web links (URLs) you provide.

  2. One Budget/Bid Per Item: Please set your maximum budget (or auction bid) carefully. Once submitted, especially for auctions, this budget cannot be changed.

  3. Change Fee: If you need to request a change to your order after it has been placed (like changing your budget), we will charge a 2,000 yen handling fee if the change is still possible. We cannot guarantee changes can be made.

  4. Purchase Timing: We cannot guarantee purchases at a specific time (e.g., "buy immediately" requests). We aim to process orders within 24 hours.

  5. Auction Orders: For auctions, please place your order with us at least 24 hours before the auction is scheduled to end to give us time to process your bid.

  6. Ask Questions Before Ordering: If you have questions about an item (condition, details, etc.), you must ask us before you place your order so we can try to ask the seller. We cannot contact the seller with questions after your order is submitted.

  7. Untracked Shipping: We generally cannot purchase items where the seller only offers untracked domestic shipping within Japan (methods like 普通郵便, 定形, or 定形外). If you choose to proceed anyway, you accept all risk of the package being lost or swapped before it reaches us.

  8. No Returns/Cancellations: All orders are final once submitted. We have a strict no-return policy as we are buying on your behalf. Please double-check your order details before confirming.

2. How We Handle Your Items

  • Storage:
    We will hold your purchased items at our facility for up to 30 days free of charge. This period might be shorter if we experience severe space limitations.
     

  • Repacking:
    To prepare for international shipping, we will unpack and repack your items. We do this to consolidate items efficiently and ensure they are packed suitably for transit.
     

  • Original Packaging:
    We cannot guarantee the condition of the item's original box (e.g., figure boxes, shoe boxes). If you require perfect original packaging, please do not use our service for that item. Ordering implies you accept potential damage to original boxes.
     

  • Item Inspection (Basic Check Only):

    • We perform a very basic check: Is it generally the item ordered (e.g., a phone, not a rock)? Is it the correct color (if applicable)?

    • We do not perform detailed condition checks, count parts/accessories, test functions, or verify authenticity.

    • Inspection may be skipped entirely for: Sealed items (like new DVDs), items with many small pieces (like trading card lots), vacuum-packed items, or rolled items (like posters).
       

  • No Photos on Request:
    We do not take photos of your items upon request. Any photos taken are for our internal use only.    ​

3. Shipping Your Items Internationally

Packing & Consolidation

  • How to Request Shipping:
    When you are ready for us to ship, you must choose one of the following four options:

    • (A) Wait & Consolidate (Default): Wait for all items in your order to arrive at our warehouse, then ship everything together.

    • (B) Ship Available Items: Ship all items that have currently arrived at our warehouse by Saturday night, without waiting for pending items.

    • (C) Fill a Box: Ship a portion of your arrived items that fit optimally into a single box (the selection of items is at our sole discretion).

    • (D) Hold Shipment: Do not ship anything yet. Continue holding the items (subject to our 30-day storage limit and space availability).
       

  • Box Fee:
    If all your items do not fit into a single standard box (approx. 50cm x 30cm x 30cm), we will charge an additional 1,100 yen handling fee for each box required.​
     

  • Dividing & Triggering Shipments:

    • ​If you request to split your items into multiple shipments, please specify the total number of boxes you need. We will divide the items at our discretion.

    • We do not accept conditional shipping triggers (e.g., "ship the package once the blue shirt arrives") or staggered timelines (e.g., "ship the blue shirt now and the black shirt later").

    • We cannot accommodate custom sorting instructions (such as placing specific items into designated boxes) or requests for specific box dimensions.
       

  • Weight/Size Measurement:
    We do not measure or weigh boxes before shipping. The shipping company provides the official measurements.

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Tracking & Communication

  • Status Updates:
    We will notify you as soon as your package is ready to ship. We cannot provide ongoing updates such as "Has the store shipped the items?", "When will the items arrive at the warehouse?", "Which items have arrived?", or "Which item is in which package?".
     

  • Tracking Number:
    You will receive the shipping tracking number after your package has been dispatched.

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Shipping Methods & Costs

  • Cost Adjustment:
    The final, exact shipping cost is determined after your package is packed and weighed by the shipping company. Your initial payment includes an estimate; we will adjust the final cost based on the actual shipping charge.
     

  • Shipping Methods:
    We ship using methods that provide tracking and require customs forms. Our available options are generally:

  • Shipping Address:
    We ship only to real names and verifiable physical addresses (home addresses, or hotels in Japan). We cannot ship to PO Boxes or mail forwarding centers using generic names. Please discuss any special address situations with us before ordering.
     

  • Our Address:
    Do not use our address for any deliveries without arranging it through our service first. Unauthorized packages sent to our address will be discarded.

 

Customs, Duties & Risks

  • Customs Declaration:
    We declare the value of package contents according to our standard procedures for international shipping. We cannot accept requests for specific declaration values, but we can mark items as "gifts."
     

  • Customs Responsibility: You, the buyer, are fully responsible for:

    • Understanding and complying with your country's import laws, taxes, and duties.

    • Checking if the items you order are allowed into your country via your chosen shipping method.

    • Resolving any issues with your local customs office. We do not provide assistance or documentation for customs clearance.
       

  • Shipping Risks & Liability:

    • You are responsible for ensuring your items are legal to import.

    • We are not responsible for packages lost, damaged, delayed, stuck in customs, or returned to sender during transit.

    • If a package is returned to us by customs or postal services, the items may be disposed of. No refunds will be issued in such cases.

4. Buying from Flea Market Sites (Mercari, Fril, PayPay Flea Market, etc.)

Requirements for Requesting a Discount Negotiation:

To proceed with a discount negotiation on your behalf, please ensure the following 3 conditions and information are met:

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   1. Minimum Item Price:

  • The item you are interested in must have a listed price of at least 10,000 yen. We only attempt to negotiate discounts for items at or above this price.

 

   2. Maximum Discount Limit:

  • We can attempt to negotiate a discount of up to 10% off the item's listed price. Please understand that successfully obtaining any discount is not guaranteed, as the seller has the final decision and may refuse any offer. For example, for an item listed at 15,000 yen, the maximum discount we would aim for would bring the price to 13,500 yen.

 

   3. Required Pricing Information from You:

    Before we start to negotiate, you must provide us with two price values:

  • Ask For Price: This is the initial, ideal price you would like us to offer to the seller.

  • Buy Below Price: This is the absolute maximum price you authorize us to agree to if the seller does not accept your "Ask For Price."

  • For example: If an item is listed at 10,000 yen, your instruction might be: "Ask for 9,000 yen, buy below 9,500 yen." In this scenario, we would first offer 9,000 yen. If the seller rejects this, we are authorized to accept any price up to 9,500 yen. If the seller's final price is above your "Buy Below Price" of 9,500 yen, we will not proceed with the purchase.

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  • Seller Interaction Limits:

    • We do not ask sellers to: hold items, sell reserved items ("senyou"), change listing details, combine shipping from multiple listings, or provide extra photos. We buy items exactly as listed.

    • We do not ask sellers about: items they sold previously, other items they might have, or if they plan to list specific items in the future.

5. Payment, Fees & Refunds

  • Upfront Payment & Deposits
    To initiate an order (including raffles, lotteries, and pre-orders), full payment of the estimated total cost is required upfront. This estimated total includes the item price, our service fee, and an initial estimate for domestic and international shipping.
     

  • Minimum Deposit Requirements
    Each individual deposit must meet the following minimum thresholds:

    • ​JPY: 20,000 JPY

    • Other Currencies (When available via local bank transfer): 200 MYR / 200 SGD / 2,000,000 IDR (Note: Non-JPY minimums are subject to adjustment based on exchange rate fluctuations).
       

  • Balance Adjustment & Refunds
    Once your items have shipped and all definitive costs are finalized, we will calculate your actual balance.

    • Underpayments: If actual shipping or costs exceed the upfront estimate, the remaining balance must be settled.

    • Overpayments: Any remaining surplus can be refunded to your original payment method or retained as a store credit for future orders upon request (processed after all pending items in the shipment are complete).
       

  • Refund & Account Maintenance Fee
    To avoid unnecessary processing costs, we recommend keeping remaining balances in your account if you plan to order again soon. If you request a refund and subsequently make a new deposit within 30 days of that refund, a 2,000 JPY account handling fee will be applied to the new deposit. 

We have enjoyed helping customers buy from Japan since 2013! We look forward to assisting you. By following these guidelines, we can focus on getting your favorite Japanese items to you efficiently.

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©2013 Buy From Japan by jajapanservice. 

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